Frequently Asked Questions
Everything you need to know about your Maison Safiyaa experience.
How long does shipping take?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by location, generally ranging from 10-14 business days.
What is your return policy?
We offer a 14-day return window for all unworn items in their original packaging with tags attached. Please note that bespoke or altered garments are final sale and cannot be returned.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable fit or contacting our styling team for personalized advice.
Are your materials ethically sourced?
At Maison Safiyaa, we pride ourselves on quality and integrity. We partner exclusively with certified suppliers who adhere to fair labor practices and sustainable textile production standards.
Can I modify or cancel my order after it's placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, our warehouse begins processing the shipment, and changes can no longer be guaranteed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.